At Accord, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, website, or customer support channels.
By using our services, you agree to the terms outlined in this Privacy Policy.
We may collect personal information to provide and improve our services. This may include your full name, contact details such as phone number and email address, identification documents including QID, passport, and driving license details, payment and billing information, rental history and preferences, vehicle usage information related to rentals, and communication records with our customer support team. This information is collected directly from you when you make an inquiry, book a vehicle, sign a rental agreement, or contact us.
Accord collects and uses personal information to process car rental bookings and agreements, verify identity and driving eligibility, manage payments, invoices, and refunds, provide customer support and respond to inquiries, improve our services and overall customer experience, comply with applicable legal and regulatory requirements, and communicate important updates related to your rental. We use personal information only for legitimate business purposes directly related to our services.
Accord does not sell, trade, or rent personal information to third parties. Personal information may be shared only with trusted service providers who assist in operational activities such as payment processing or vehicle management, and only under strict confidentiality obligations. Information may also be disclosed when required by law, government authorities, or regulatory bodies, or when necessary to protect the rights, safety, and property of Accord, our customers, or others. All third parties with access to personal information are required to handle it securely and responsibly.
Accord implements appropriate technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure, and access to such data is restricted to authorized personnel only. While we make every effort to safeguard your information, no method of electronic transmission or storage is completely secure, and therefore absolute security cannot be guaranteed; however, Accord continuously works to maintain strong data protection standards.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, and regulatory obligations. When personal information is no longer required, it is securely deleted or anonymized.
You have the right to request access to your personal information, request correction of any inaccurate or incomplete data, request deletion of your personal data subject to applicable legal requirements, and withdraw consent for certain uses of your information where applicable. Such requests may be made by contacting Accord through our official communication channels.
If applicable, Accord’s website may use cookies or similar technologies to enhance user experience, analyze website traffic, and improve website functionality. Cookies do not collect personally identifiable information unless you choose to provide it. You may adjust your browser settings to refuse cookies; however, doing so may affect the proper functioning of certain features on the website.
Accord reserves the right to update or modify this Privacy Policy at any time. Any changes will take effect immediately upon publication on our website. We encourage users to review this Privacy Policy periodically to stay informed about how we protect personal information.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Accord through our official customer service channels.